Returns & Refunds Policy

Effective Date: 12/11/2024

At At Home Gym, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

1. 14-Day Return Policy

  • Time Frame: You have 14 days after receiving your item to request a return and refund.
  • Eligibility: To be eligible for a return, your item must be:
    • In the same condition as you received it.
    • Unused and unassembled.
    • In its original packaging.
  • Proof of Purchase: Please provide the receipt or proof of purchase with your return request.

2. How to Initiate a Return

    • Contact Us: To start a return, please email us at info@athomegym.co.uk.
    • Return Authorization: If your return is accepted, we will:
      • Provide you with instructions on how and where to send your package.
    • Return Shipping Costs: Please note that you are responsible for the cost of return shipping.
    • Important: Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

  • Inspection Upon Arrival: Please inspect your order upon reception.
  • Defective, Damaged, or Incorrect Items:
    • If the item is defective, damaged, or if you receive the wrong item, contact us immediately at info@athomegym.co.uk.
    • We will evaluate the issue and make it right as soon as possible.

4. Non-Returnable Items

  • Exceptions:
    • Custom Products: Special orders or personalised items.
    • Perishable Goods and Hazardous Materials: We do not accept returns for perishable goods, hazardous materials, flammable liquids, or gases
    • Questions About Specific Items:
      • If you have questions or concerns about your specific item, please get in touch at info@athomegym.co.uk.

    5. Refunds

    • Processing Refunds:
      • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • Approved Refunds:
      • If approved, your refund will be automatically processed to your original payment method within 14 business days.
    • Delayed Refunds:
      • If you have not received your refund after 15 working days, please contact us at info@athomegym.co.uk, and we will be happy to assist you further.
    • Bank Processing Time:
      • Please remember it may take additional time for your bank or credit card company to process and post the refund.

    6. Exchanges

    • Policy:
      • We do not offer exchanges on any of our products.
    • Alternative Option:
      • If you are unsatisfied with your purchase, you may return the item for a refund, provided it meets our return policy criteria.
      • You can then place a new order for the item you would like instead.
    • Assistance:
      • If you need help with this process, please contact us at info@athomegym.co.uk, and we'll be happy to assist you.

    7. Contact Us

    If you have any questions or need assistance with your return, please contact our customer service team:

    • Email: info@athomegym.co.uk
    • Phone: 0330 122 6764
    • Customer Service Hours: Monday thru Friday: 09:00 - 18:00
      Saturday thru Sunday: 09:00 - 16:00 GMT

    We are always here to assist you with any questions or concerns regarding your return. Your satisfaction is our priority.

    Thank you for choosing At Home Gym. We appreciate your support and look forward to serving you again.