Shipping Policy

 


Effective Date: 12/11/2024

At At Home Gym, we are committed to providing you with clear and transparent information about our shipping process. Our goal is to ensure your items are delivered promptly and efficiently.

1. Order Processing and Dispatch Time

  • Processing Time:
    • We aim to dispatch your items within 3-5 working days (Monday through Friday, excluding holidays).
  • Dispatch Notification:
    • Once your order has been dispatched, you will receive a confirmation email with tracking information.
  • Shipping Delays:
    • If there are any issues or delays with shipping, we will contact you via email as soon as possible.

2. Estimated Transit Time

  • Standard Shipping:
    • Estimated transit time is 5-7 business days after dispatch, depending on your location.
    • Note: Delivery times are estimates and may vary due to external factors such as weather conditions or carrier delays.

3. Shipping Fees

  • Free Shipping:
    • Orders over £500 qualify for free standard shipping.
  • Standard Shipping Fee:
    • A flat rate of £20 applies to all orders below £500.
  • No Hidden Fees:
    • All costs are clearly stated at checkout.

4. Shipping Methods

  • We partner with reputable carriers to ensure your items arrive safely.
  • The carrier selected depends on your location and the most efficient delivery method available.

    5. Shipping Destinations

    • Domestic Shipping:
      • We ship to addresses within the United Kingdom.
      • We currently don't ship to Ireland or Northern Ireland at this present time.
    • International Shipping:
      • Currently, we do not offer international shipping. Please contact us for future updates.

    6. Order Tracking

    • After your order is dispatched, you will receive an email containing:
      • Tracking Number
      • Instructions on How to Track Your Package
    • You can track your order status at any time using the provided tracking information.
    • If you have any questions about tracking your order, our support team is ready to assist you.

    7. Delays and Issues

    • Shipping Delays:
      • If there are any issues or delays with shipping, we will contact you via email as soon as possible.
    • Delayed or Lost Packages:
      • If your package has not arrived within the estimated transit time, please contact us.
    • Damaged Items:
      • If your order arrives damaged, please notify us within 48 hours of receipt.
    • Missing Items:
      • If any items are missing from your order, contact our customer service within 7 days of receiving your package.

    8. Returns and Exchanges

    • For information on returns and exchanges, please refer to our Return Policy.

    9. Contact Us

    If you have any concerns or issues, please don't hesitate to contact us via email or phone:

    • Phone: 0330 122 6764
    • Email: info@athomegym.co.uk
    • Hours of Operation: Monday thru Friday: 09:00 - 18:00
      Saturday thru Sunday: 09:00 - 16:00 GMT

    Our customer service team is available to assist you with any questions or concerns you may have.

    10. Policy Updates

    We may update this Shipping Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

    Thank you for choosing At Home Gym. We appreciate your support and are dedicated to providing you with exceptional service.